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Tag Archives: customer service
Clearly Speaking Spring 2026
AI Is Calling by Patricia Smiley Most people in the automotive glass repair and replacement industry remember the good old days. We did everything over the phone and on paper then. We even priced vendors the same way — one … Continue reading
Posted in AGRR Tagged AI marketing, artificial intelligence, auto glass, auto glass business, auto glass retail, auto glass technology, auto glass week, customer engagement, customer service, digital transformation, Jonathan Brill, lead generation, Patricia Smiley, Quackt Glass, real-time quoting Leave a comment
Clearly Speaking September/October 2025
How’s Your Service? by Patricia Smiley According to the U.S. Bureau of Labor Statistics, roughly 20-24% of new businesses fail within their first year, with about 50% failing within five years and approximately 65% within 10 years. This means that, … Continue reading
Posted in AGRR Tagged auto glass business tips, auto glass industry, auto glass shops, brand awareness, business growth, customer experience, customer retention, customer reviews, customer service, online quoting tools, Patricia Smiley, Quackt Glass, secret shopper, shop management, small business marketing Leave a comment
Open Marketing
What Does it Take to Get Customers’ Attention? Marketing Experts Weigh In by Abby Bowman Many shop owners rely on insurance work for most of their jobs. Recent insurance and glass claims administration shakeups have made that less certain. To … Continue reading
Posted in AGRR Tagged ADAS education, auto glass industry, auto glass marketing, auto glass shops, brand awareness, community engagement, customer retention, customer service, digital marketing, Google Reviews, local business marketing, Net Promoter Score, radio advertising, social media marketing, windshield replacement marketing Leave a comment
My, How They’ve Grown
AGRR’s 2025 Fastest Growing Retailers Set the Standard by Abby Bowman Ask the owners of any of the companies on AGRR’s 2025 Fastest Growing list about their secret to success, and they’ll tell you the same thing. The key isn’t … Continue reading
Posted in AGRR Tagged A Precision Auto Glass, ADAS recalibration, AGRR 2025, agsc, auto glass business growth, auto glass industry, Auto Glass Now, customer service, Driven Brands, fastest growing auto glass retailers, Granite State Glass, independent auto glass shops, Nu-Vu Auto Glass, Texan Glass & Solar Control, windshield replacement Leave a comment
