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Trade Secrets? State Farm and Safelite Solutions filed updated redaction motions in the lawsuit with LYNX Services over alleged trade secrets, which the judge has since granted. The insurer and third-party administrator requested that the court keep certain details, such … Continue reading
How Artificial Intelligence is Changing Auto Glass Claims The auto glass insurance claims process is undergoing a technological transformation. Thanks to advanced driver assistance system (ADAS) sensors, calibration requirements, and, soon, tariffs, windshield replacements have become increasingly complex and expensive. … Continue reading
Do Customer Payment Plans Increase Business? by Abby Bowman Consumers sometimes choose national brands over independent shops thanks to brand recognition or advice from a glass claims administrator. But one customer’s reason for not giving a Minneapolis shop his business … Continue reading
Top Stories from glassBYTEs.com™ These are the five most-read online stories since the last issue of AGRR magazine. To stay up-to-date on the latest news from the auto glass industry, go to glassBYTEs.com/subscribe.html and sign up for AGRR magazine’s free … Continue reading
LYNX v. State Farm Suit Though the deadline for LYNX Services to file redacted versions of some currently sealed court documents in its case against State Farm and Safelite Group has passed, as of press time, LYNX has yet to … Continue reading
2025 Legislative Roundup by Seth Maiman As we approach 2025’s halfway point, much of the year’s auto glass legislation is already complete. Many state legislative sessions began in January and ended as soon as three months later. While some of … Continue reading
State Farm Strengthens Dominance State Farm topped the National Association of Insurance Commissioners’ (NAIC) annual Market Share Data Reports for the third year in a row in 2025. Officials say NAIC’s yearly reports are based on market share data lists … Continue reading