With this issue, AGRR magazine introduces this new department called “Just Being Social.” It’s designed to report on some hot topics on social media—both informative and controversial ones. If you have seen a social media post that warrants further coverage, please send a link to Abby Bowman at abowman@glass.com.
When Phoning It In Is a Bad Idea
“Nobody should ever accept a credit card over the phone,” warns Jaymie Percival in the Autoglass Tech Talk group on Facebook.
Social media has lit up with stories of lost pay when the customer disputed these charges as much as two months later.
“I accept cash, credit cards, Venmo and Zelle. There are too many options to have to take a card over the phone,” Percival adds.
She’s not alone. Another shop owner had a customer pay with a stolen card last year.
“The owner of the card called the next morning asking why we had charged her card. I refunded her immediately and just went back and took the window out,” he said.
Others weighed in with more suggestions. Jeremy Bergum of Clear Vision Auto Glass in Minnesota requires an ID along with card payment. Melissa Martin of Wisefly Auto Glass asks for a picture of the front and back of the credit card and the cardholder’s ID card.
Social Media Photo of the Month
Some things need no explanation. Thanks to Jeremy Bergum for sharing this.
A Cure for White House Sleepovers
Elon Musk might have needed another place to sleep besides on a White House couch, and social media lit up in spectacular fashion over one he purportedly created.
The new 2025 Tesla Motor Home was dubbed a perfect answer to the affordable-housing crisis with a price point of $17,000 or less.
It would have been a great deal had it been true, but according to the fact-checking site Snopes it isn’t. And it would have been a boon for the AGRR industry, as the fantasy vehicle sported tightly curved windows and variable-transmittance glass.
www.youtube.com/watch?v=g_uzl7CpoRQ
Ready for Your Close-Up? Not So Much
“Send me some pictures” is usually a request, not an order—unless you’re GEICO insurance, that is. Posters in the Auto Glass Tech Talk group on Facebook were wondering if the requirement to provide photos of the glass damage comes from GEICO or its third-party administrator (TPA) Safelite Solutions.
One commenter confirmed it was the insurer, not the TPA, asking for photos. He added that GEICO notifies policy-holders that their claim is automatically denied if they refuse to submit pictures. At press time, GEICO has not responded to our request for confirmation.
To view the laid-in version of this issue in our digital edition, CLICK HERE.
