AGSC Attends NCOIL Meeting
Auto Glass Safety Council (AGSC) president Jacques Navant attended the National Council of Insurance Legislators’ (NCOIL) spring meeting to learn the “why” behind its policies and position AGSC as the resource on proper auto glass installation practices. The meeting was held April 16–19 in Louisville, Kentucky.
Navant described the experience as “eye-opening.”
“I now have a better understanding of how NCOIL operates and its priorities,” he says. “It helped me better understand some of the challenges we all have in dealing with ‘bad actors’ in the industry.”
“It was great to gain a new perspective,” Navant adds.
NCOIL developed a model “Motor Vehicle Glass Act” in early 2025, which has since been introduced in several state legislatures. NCOIL designed the model act to help curb fraud. At least one provision, which requires shops to obtain a claim number before accepting a job, could hurt small or independent auto glass companies.
Navant says it’s important for AGSC to build a relationship with NCOIL to help open a dialogue on future legislature.
“We need to be able to understand other viewpoints to grow as an industry,” Navant says. “That doesn’t mean we have to agree with them. It may be tough for some to hear, but fostering relationships with organizations like NCOIL will help AGSC make the auto glass industry better for everyone.”
Logo’d Parts Face OEM-Level Scrutiny
Claims administrator Safelite Solutions announced a change in processing logo’d parts. According to a document sent to in-network shops, Safelite Solutions “will begin processing logo’d parts with NAGS Part Numbers™ under the same requirements as original equipment manufacturer (OEM) parts.”
Safelite Solutions and Safelite AutoGlass are both owned by Safelite Group Inc. Safelite Solutions says auto glass replacement companies must obtain prior approval from the insurer before using NAGS logo’d parts. Shops must also follow OEM guidelines for documenting the use of logo’d parts.
“Invoices that include a NAGS logo’d part and do not have proof of prior approval and proof of purchase (POP) documentation will be paid down to non-logo’d NAGS rates per the insurer requirements,” the notification says.
Many in the auto glass industry took to social media to express their concern. Sean Maskell, owner of Tarpon Auto Glass in Holiday, Florida, is one of them.
“It’s ridiculous,” he tells glassBYTEs/AGRR. “It’s just another power grab … It’s going to take a lot longer to finish a job because we’ll have to wait for approval.”
Maskell says it has already started taking longer for Safelite Solutions to process claims since it became State Farm’s TPA. Now, he’s afraid that the problem will get worse.
The POP requirement alone could add extra time, says Joshua Levine, the co-owner and operations manager of Pennsylvania-based Arrow Auto Glass.
“If I can get those POPs quickly, it would be much easier to comply with the new guidelines and still get a claim approved,” Levine says.
PGW Auto Glass responded to glassBYTEs’ question about POP availability, stating that customers can download POPs directly from its site.
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