Trade Secrets?
State Farm and Safelite Solutions filed updated redaction motions in the lawsuit with LYNX Services over alleged trade secrets, which the judge has since granted. The insurer and third-party administrator requested that the court keep certain details, such as the number of employees Safelite Solutions hired to prepare for its new relationship with State Farm, confidential.
State Farm’s legal document outlined several categories of information the company and its counsel believe should be redacted, providing legal precedent for each. The redactions include “commercially sensitive” figures and “confidential pricing terms” from the insurer’s agreement with LYNX.
The “commercially sensitive” figures in question are the average daily number of glass claims submitted to State Farm and the insurer’s estimate of the “resources it would have to invest” to process auto glass claims in-house.
“State Farm believes disclosure of the average number of glass claims it processes per day could be detrimental to State Farm’s business because competitors could use this information to extrapolate the number of policies State Farm has and adjust pricing in certain markets based on this information,” the document says.
Making its estimated in-house costs public could allow companies bidding for State Farm third-party administrator (TPA) contracts to use the information “unfairly,” the document claims.
Safelite Solutions claims its “newly tailored request is limited to personally identifying or commercially sensitive information that will not impede the public’s ability to view and understand the claims in this case.”
Safelite Solutions’ response to LYNX’s initial suit claims that Safelite Solutions had “invested substantial resources in implementing its TPA work for State Farm,” and “Safelite would have suffered irreparable harm if LYNX’s motion were granted.” That filing included the number of employees Safelite Solutions hired to process work for State Farm.
“This information is highly sensitive and not available to the general public or Safelite’s competitors, and there is no legitimate reason [why] the public needs or is entitled to this business information,” Safelite Solutions’ new redaction motion says. “A competitor in possession of this staffing information could gain a competitive advantage in knowing the number of staff dedicated to a particular Safelite account.”
Honda Launches Insurance Company
Honda has launched an “intermediary” insurance company to connect Honda and Acura drivers with insurance providers.
According to company officials, Honda Insurance Solutions (HIS) is a licensed insurance agency and provides “competitive” pricing and coverage options for vehicles, motorcycles and homes.
“Insurance is a key touchpoint in the vehicle ownership journey, and we aim to deliver a superior experience tailored to the unique needs of each customer, while promoting safer driving and increased peace of mind on the road,” says HIS’s president, Petar Vucurevic.
Officials say HIS doesn’t provide the coverage itself, but it does offer “fast and easy quoting and advice” to its customers.
“Honda Insurance Solutions connects customers with insurance from well-known insurance carriers,” Honda spokesperson Maros Frommer tells glassBYTEs/AGRR. “The options and terms of any auto glass coverage would depend on what each individual insurance company offers.”
This means auto glass shops would still operate through normal insurance channels, including third-party administrators, for Honda and Acura glass claims.
HIS offers optional OEM parts coverage to ensure auto glass and collision repair shops use Honda and Acura Genuine Parts, which officials say helps protect vehicle value. According to Frommer, Honda encourages customers to add OEM coverage “if the carrier offers it.”
Insurance Shopping Rises
Consumers continue to shop their insurance, meaning the auto insurance shopping rate continues to rise, according to a data provider’s study.
LexisNexis’ latest U.S. Insurance Demand Meter reports auto policy shopping increased 9.4% year-over-year (YOY) in the second quarter of 2025, and new policy growth rose 3.6% YOY.
Large population states lead the growth, with New Jersey’s auto insurance shopping volume increasing 33% YOY in the second quarter. Texas’ volume grew by 17%, California’s by 16%, and Florida’s by 9%.
LexisNexis also reported that almost 40% of the top 25 insurers’ second-quarter 2025 rate filings with state agencies were rate reductions.
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