TMI? No Such Thing
by Abby Bowman
My favorite words to hear while doing an interview are, “Sorry, this is probably too much information.”
The sentence typically comes up 20 minutes into what was supposed to be a 10-minute conversation. As soon as someone says this, I respond, “Don’t apologize. The more information, the better.”
I mean it. Though I make my bread and butter asking questions and getting answers, that’s not the only reason I appreciate extra information. I genuinely enjoy talking to people in the industry I serve. It delights me to see them so excited about the subject at hand.
I had several of these moments while writing this issue. I would never, ever pick favorites, but I can’t resist sharing some highlights.
Chris Goff, ADAS trainer at Ultimate Auto Glass & Electronics, took the time to show me charts of recalibration error codes for several makes and models and gave me real-time updates on a failed calibration as he trouble-shot it. You can read the article he helped with on page 40.
I talked to AirPro chief operating officer Josh McFarlin for an article assessing the future of mobile recalibration (page 44). He explained the difference between an even plane and a level surface and the implications for mobile recalibration. Between his down-to-earth technical explanation and my own vague memory of high school geometry, I could picture exactly what he meant.
Linda Rollinson, owner of Superior Auto Glass of Tampa Bay and chair of the Repair of Laminated Automotive Glass Standard (ROLAGS™) 2 Standards Committee, always provides me with excellent information. An interview for an article on the next generation of repair (page 42) was no exception. She also keeps me updated on her beloved pet cows, Cowvin, MooJo and MooLotta. It never fails to make my day.
I promised I wasn’t going to play favorites, but who can resist cute cows?
I enjoy these kinds of conversations for two main reasons. First, the passion these sources display tells me the auto glass industry is in good hands — hands that will advocate for proper repair, replacement and recalibration practices, keep the industry grounded and develop new technology. Second, I’m nosy, and I like knowing how stuff works.
Hopefully, the sources’ enthusiasm and knowledge that permeate this issue will encourage, enlighten and embolden you, too.
Abby Bowman is the editor of AGRR magazine. Email her at abowman@glass.com and connect with her on LinkedIn.
To view the laid-in version of this issue in our digital edition, CLICK HERE.
