The days of using whatever is on hand to get the job done are gone in the modern era of auto glass replacement. With current vehicle safety chages and added ADAS features, installing a glass part correctly the first time is more critical than it’s ever been.
Over the last 20 plus years, we’ve all walked the razor’s edge when it comes to chemical applications and cure/flash times. Large or small, corporate or independent, owners, technicians, CSR’s, managers, insurance providers, and customers … none are immune. When’s the last time you checked your shop and mobile installation vehicle(s) for expiration dates and the documented opened dates on your installation products? Hopefully, the answer is “often,” but the reality is, many shops can’t honestly say this.
In the last few years I’ve seen glass shops that have paid a handsome price for the latest and greatest calibration equipment while simultaneously using expired installation chemicals, or ignoring flash and cure times for their adhesive systems. This common mistake happens on a regular basis.
If the goal for ADAS calibration is to return a safe vehicle to the customer, safety must start with proper bonding, and proper bonding starts with using adhesive components properly and safely.
Here’s what to look for:
Regardless of what installation products and chemicals you use, you should put a clearly visible expiration date on them. A good rule to follow is: It’s the requirement of the individual who opens the product to clearly mark the date it was opened. That gives a manager or owner something easy to look for when checking.
Please note: Each adhesive manufacturer has different time frames for the opened life of each product. If you’re not sure what the opened life of your products are, reach-out to your designated company representative.
NEVER guess what it is.
Using expired products can cause costly and dangerous issues with even the most perfect of installations. Owners, technicians, CSR’s, managers, insurance providers, and customers did you know each product auto glass professionals use on every vehicle they work has a cure/flash time?
Take the challenge:
Ask the technician working on a vehicle what the cure/flash time is for each of the products they use. I think you might be shocked by the answers. After you receive your answer ask to see the expiration date and opened life of the products they are using.
Please note: Each adhesive manufacturer has different time frames for each product. If you’re not sure for your products, reach-out to your designated company representative.
Did you also know each product has different application procedures for each bonding surface? Do you know them?
Does your team know what procedure to follow for each vehicle or replacement part they’re installing? Hint: they aren’t all the same.
Did you know mixing different adhesive brands can have costly and dangerous results?
Safe replacements require complete product knowledge now more than ever. Our customer’s safety is literally in our hands. Protect your business and more importantly protect your customer’s safety. For as long as I can remember, technicians have joked about cure/flash times and proper application of products …. today’s technicians can’t afford to make those mistakes.
So, before you purchase expensive re-calibration equipment take a walk through the shop and check those installation products.
We will dive deeper into all things calibration in future blogs – but remember:
All of the small stuff matters!