Some Simple Tips

One of the things AGRR magazine plans to do more of is offer helpful tips from installers and business owners that can help others do their jobs better. I am hoping you will send me an email in the months ahead to tell me what works for you. We plan to feature tips in each issue—and if we use yours you will earn a $100 gift card. I am by no means an expert auto glass installer, but I am a consumer, so with some advice of my own let’s get those creative juices flowing.

Getting Customers to Leave a Review

I have seen a ton of discussion—and I know many of you struggle with this– how to get customers to write a review. I have seen a lot of conversations on this and it’s great that so many people share ideas on the subject. At the end of the day though, even when you offer incentives it’s just hard sometimes to get the customer to take a minute and write you a positive review.

A simple incentive sometimes prompts the customer to write one as was the case for me.

So I really just want to pass on an idea—it’s something I just did as a consumer and maybe it will work for you.

I recently bought a stand up paddleboard (SUP)—an inflatable one—so a pretty significant purchase. About two weeks after sending in my board registration I received an email from the SUP company asking me to write a review. If I did, they said they would send me a “special gift” and a T-shirt. First, let me tell you the last thing I need is another T-shirt but for whatever reason (and the fact that I love my board) I went to the site and wrote a review. I will admit there are only a few times in my life that I have ever even done this (the other time also happened fairly recently as well, keep reading). The whole thing took about a minute. Once I did it they mailed me a shirt and a whistle to take with me when I go out—something I was pretty happy about and a great thing to have when I am on the water alone.

Please Don’t Do This to Your Customers

The second is more of a reminder—something I really hope you don’t do to your customers.

I wrote an article recently about how so many in the AGRR business are really busy and can’t keep up with the requests coming in. So that is my question: If you are so busy, and especially if you are a super small company where sometimes you do it all, how do you perform jobs and email customers back with quotes?

Please don’t leave them unanswered. I will spare you my repair drama, but it’s always important to remember that customer service is key. Often it’s as simple as the company who returns the call gets the job.

Feel free to email me your tips at

P.S. If you think reviews don’t make a difference, they do. I spent hours reading them before I bought my board to make sure I bought the one that was best for me. And when I finally found a company for that renovation job, because they called me back, I went right to their website to leave a review.

Are you in the 10 Percent?

“You make stuff better.”

“It’s a sacred trust.”

“Do you leave things better than you found them?”

“Character in action.”

What are these statements from keynote speaker Jim Hunter referring to? They are all qualities of a servant leader, a topic Hunter covered during a keynote address in Florida last week.

Jim Hunter talks to conference attendees about servant leadership–hugs, tough talks and all.

When it comes to leadership, that’s a topic I always devour any information I can get my hands on for. I love attending annual conferences, like the Global Leadership Summit, and reading books from noted experts like John Maxwell, for one. So when Hunter spoke, I was keenly interested in what he had to say as were others in attendance.

Was it information I had never heard before? Not really. But as Hunter said, “I am not here to instruct you I am here to remind you.”

Don’t we all need continual reminders? That’s a rhetorical question—we definitely do, no matter what the topic.

And to a point this whole leadership thing isn’t really rocket science. “People want to work for a decent human being,” said Hunter. Who doesn’t?

Hunter told the audience there is something that keeps all servant leaders up at night and it’s this: “Do my people have what they need to succeed?”

Again, I wholeheartedly agree.

“When it’s time to hug they are first in line,” he said. “When it’s time to get disciplined they are equally relentless. My job as a leader is to help you win.”

I absolutely love that last line. And it immediately reminded me of a quote I have saved in my phone ever since I first heard it at the 2019 Global Leadership Summit. It’s from leadership expert Craig Groeschel: “I believe in you and I want you to do the best work of your life.”

Getting there, as we all know, is never easy.

“I’m going to make you great but there are times you aren’t going to like it,” said Hunter.

Indeed, what if you want an employee to succeed and they don’t? Then it’s time for the tough part of leadership.

“I won’t desecrate the mission,” said Hunter. “Not on my watch.”

That really struck me as well.

Hunter suggests that leaders are getting too soft. “Back in the Jack Welch era you just wanted people to be nice,” he said. “Now you just want people to tell the truth.”

That is something I hear over and over in all the books and conferences on leadership. Employees desperately want feedback and want to know where they stand. A true leader isn’t afraid to tell them.

Hunter’s Servant Leader Model is based on the following pyramid:

  • Leadership
  • Authority
  • Service and sacrifice
  • Love

“If 10% of the people in this room change as a result of this presentation that’s a good day,” said Hunter.

Hopefully these reminders will help as you lead—your kids, your coworkers. We are all leaders.

After all, as Hunter says, leadership is just character in action.