Welcome!

Dear Colleague,

This year, 2022, celebrates our 11th Auto Glass Week™ (AGW) event, and it’s astounding to think about how much the industry has changed in just over a decade. In 2010, Advanced Driver Assistance Systems (ADAS) became part of our vernacular. Now, ADAS and calibration are commonplace, and technicians must be more computer savvy than ever.

AGW has also evolved. It’s added new competitions, attracted new speakers and industry-leading presenters, increased prize money, and, most importantly, kept the educational content fresh, relevant, and valuable to attendees. Our team of industry experts keeps abreast of all the latest news about products, companies, and the industry.

Also, this year we are pleased to introduce two firsts: the inauguration of Auto Glass Career Day, designed to introduce our business to hundreds of students, and a keynote speech by legendary trades advocate Mike Rowe. Each year, we like to think the event is more important than ever, and in many ways, it is. Take a look at what we’ve added this year and the robust agenda, and I think you’ll agree. We’re investing in growing the industry, and attendance is an investment in your career, your company’s success, and the safety of every passenger and vehicle on the road.

Isn’t that reason enough to register?

See you in September.

– Debra Levy, Managing Director, Auto Glass Week™

It’s Not Just a Conference; It’s An Investment

Education: Coursework That Yields Profits

A quality program is the hallmark of Auto Glass Week™. Once the last show ends, planning begins on the following year’s event. All our partners work together to address what the industry needs NOW. Here’s what some previous attendees say about AGW.

“I’m glad I came because I needed to get the latest information on ADAS.”
“It was a wonderful and informative initiative that is important for raising standards in the glass industry.”
“Very interesting and educational.”

How Auto Glass Week Works for You

Your survey comments speak volumes. They drive continuous improvement programs and provide input to future agendas. They also humble us. Consider the following:

94% said they would attend again

84% said they would recommend AGW to a colleague

Who Should Attend Auto Glass Week?

Auto Glass Week™ is vital for everyone who installs, replaces, and/or calibrates auto glass. It is a powerful experience that allows attendees to learn from top-notch industry experts and interact with essential manufacturers and suppliers in the auto glass repair and replacement industries.

Not Sure If You Need to Attend? Take this quiz.

I want to provide quality work for my customers and help my team improve. YES/NO
The industry is changing so fast. I need to keep up to get ahead. YES/NO
I need to make time to get recertified and look for the right time and opportunity. YES/NO
I am the best at what I do. It’s time I let the industry see my work by registering for a competition. YES/NO
I’m new to AGRR and eager to learn from others. YES/NO

If you circle “yes” to any or all of these, Auto Glass Week is the place for you.

In a Hot Minute: Auto Glass Week at a Glance

Learn from three full days of educational seminars, exciting competitions, peer engagement, and inspiring keynote speakers.
Benefit from an exhibition floor with the latest products and technologies and networking opportunities that help form business relationships.
Gather industry best practices through the highly competitive auto glass repair, replacement, and calibration competitions.
Win Door Prizes! All registered attendees have a chance to take home one of many prizes, including cash money! (Sorry, sponsors and non-sponsoring suppliers are not eligible.)

Education Program

Education is the linchpin that connects us as an industry. Everyone benefits when we share knowledge, best practices, critical research, and new technologies. Auto Glass Week™ engages the industry’s leading presenters and subject matter experts, so attendees have the opportunity to learn, grow, succeed and advance in their businesses and careers

Wednesday, September 14

Fifth Annual Advanced Driver Assistance Systems (ADAS) and Calibration Summit

9:00 a.m. ‒ 9:30 a.m.
Welcome, and Everything You Need to Maximize Your Conference Success
Learn about the multitude of events, how to best schedule your time, maximize your return on investment, and who to ask if you have questions.
This overview of Auto Glass Week will highlight the events you surely won’t want to miss.

9:30 a.m. ‒ 10:00 a.m.
Market Update, Including ADAS and Calibration Stats
Start the ADAS Summit with a deep dive into the state of the auto glass market, including insights on the growth of calibration. How is recalibration work being done? What factors should you consider in fees, and more?

Speaker: Nick St. Denis is the director of research for Key Media & Research (KMR), a leading information provider to the glass industry and related markets. St. Denis has studied the market for much of the past decade and regularly works with industry businesses, conducting custom research projects for clients. He is currently in the University of Connecticut’s Master of Arts in Survey Research program. He holds a bachelor’s degree in journalism from the State University of New York at Plattsburgh.

10:00 a.m. ‒ 11:00 a.m.
Industry and Vehicle Disruption: Opportunity or Threat?
New vehicle technologies, new business models and technologies, industry consolidation, global events, and more are disrupting our business world as we know it. In virtually every industry changed by disruption, the net result has been market growth. Disruption can also lead to rapid growth through new market opportunities for industry incumbents and upstarts. By attending this session, auto glass companies, owners, and employees
will learn what they can do to turn these disruptions into opportunities! This seminar connects the dots for auto glass companies and explains how “connected” the glass in cars will be.
Speaker: Frank Terlep, CEO of Autotechcelerators, has worked for more than 40 years in the automotive industry and has been at the forefront of auto and collision technologies since the mid-1980s. Frank launched his first technology business in 1984 with a $100,000 investment from an angel investor, where he developed one of the first software applications for the automotive aftermarket industry. Since then, Frank has helped design and launch the industry’s first Windows-based estimating and management system, the first online parts procurement platform, the first mobile app, digital marketing platform, and a remote scanning and calibration software platform. Frank is the published author of “Auto Industry Disruption, Who and What is Being Disrupted and What to Do About It” and the CEO of Autotechcelerators. The company developed ADAS CoPilot™, Test Drive CoPilot™, and Calibration CoPilot™, solutions to help the glass industry estimate, calibrate and validate ADAS repairs and calibrations properly.

11:00 a.m. ‒ 12:00 p.m.
Yay or Nay: Starting a Separate Business for Calibration
With an increased number of auto glass shops offering calibration services, learn the pros and cons of forming a separate business entity for calibrations. Those who have gone this route will share why they did it, what they learned, and mistakes they made for you to avoid.
Speakers: Jacques Navant, technical director, Don’s Mobile
Glass/The Calibration Station; Barry Lintner, owner, Correct Calibration Services; and Kris Griffin, owner, Calibrator of the Carolinas.

12:00 p.m. ‒ 1:00 p.m.
Lunch on your own

1:00 p.m. ‒ 1:30 p.m.
Windshield Repair and Calibration
Can you perform a windshield repair when the damage is in view of the camera? What do you need to know about calibration and windshield repair? A panel of windshield repair experts will answer these questions and more.
Speakers: Linda Rollinson, owner of Superior Auto Glass of Tampa Bay, Inc. and Auto Glass Industry Services, Inc., and Korey Gobin is the sales manager at Delta Kits Inc.

1:30 p.m. ‒ 1:45 p.m.
Introducing the New AGSC Standard
Learn the details of the new AGSC standard and how to use this to improve your business.
Speaker: Bob Beranek, president of Automotive Glass Consultants and chair of the AGSC/AGRSS Standards Committee. Jacques Navant, technical director, Don’s Mobile Glass/The Calibration Station.

1:45 p.m. ‒ 2:15 p.m.
Roll Call: Calibration-Related Legislation to Affect Your Business
Legislation regarding ADAS/calibration was introduced in Virginia and Massachusetts, and similar legislation is being considered in Arizona, Illinois, and Maryland. Some of the proposed language could negatively impact smaller, independent glass shops by reducing competition in the auto glass industry and negatively impacting safety. These bills are complex economic regulations that seek to regulate pricing, billing practices, and the
relationships between the insurance company and the glass company. Learn the status of legislation in your state and how this could affect auto glass shops nationwide.
Speakers: Mike Schenian, president of the Auto Glass Safety Council™; Jacques Navant, technical director, Don’s Mobile Glass/The Calibration Station, and chair of the AGSC ADAS committee; and Seth Maiman, director of legislative affairs for the Auto Glass Safety Council™.

Thursday, September 15

8:00 a.m. ‒ 8:30 a.m.
New Ways to Find Employees
As demand for employees far exceeds supply, the traditional methods of building your workforce no longer works. Come hear some of the new and out-of-the-box strategies auto glass companies utilize to attract workers who stay.
Speaker: Debra Levy is the president of Key Media & Research, publisher of AGRR™ magazine and its news service glassBYTEs.com.

8:30 a.m. ‒ 9:15 a.m.
From Technician to Owner: Your Path to Success
You’ve mastered the art of installation, and now may be the time to open your own business. Are you ready to tackle the mountain of insurance-related paperwork, managing staff, and other challenges with the CEO title? Learn from those who have come before. Technicians turned owners willing to share their advice to help you succeed.
Speakers: Aaron Bradford is the owner and operator of Driftwood Auto Glass in Brunswick, Ga. He opened the business almost four years ago but has been in the auto glass industry for 20 years. Joshua Call started as an installer in Wyoming “many moons ago,” then worked for TechnaGlass before starting his own mobile business in 2019. He now has a brick and mortar location as well. Check autoglassweek.com for additional speakers as they are added.

9:15 a.m. ‒ 10:00 a.m.
Bye Bye Brick and Mortar: Your Future Business is Mobile
Mobile locations require you to serve as master scheduler and meteorologist,
to name a few skills. Most importantly, you must create a customer experience that keeps your vehicle owners coming back—and telling others about your superb service. Learn from three CEOS who have navigated this field for years and can share their best practices to ensure your success.
Speakers: David Owuori is the owner at Kar-Glass in Carrolton, Texas.
Jon Laski is CEO at City Auto Glass, with mobile locations serving Minnesota, Western Wisconsin, Northern Iowa, and Central and Southern Florida. Aaron Bradford is the owner and operator of Driftwood Auto Glass in Brunswick, Ga. He opened the business almost four years ago and has been in the auto glass industry for 20 years.

10:00 a.m. ‒ 10:45 a.m.
Young Guns: Meet Your Future Employee—and the Next Generation of Auto Glass Specialists
Whether it’s an auto glass technician, a customer service representative, or a company owner, learn why the under-35 set views auto glass as a viable career. They’ll share how you can attract young people to your company—and keep them there. Find out what they want from an employer and how the younger generation can be a valuable asset to your business.
Speakers: Jorge Sandoval is the owner of KD Auto Glass in Moreno Valley, Calif. Jennifer Curbow is a customer service representative at NOVUS Glass in Kennewick, Wash. Nick Khongkeo is an auto glass technician at Onsite Autoglass in Riverside, Calif.

11:00 a.m. ‒ 12:00 p.m.
Keynote Speech by Mike Rowe

12:15 p.m. ‒ 1:15 p.m.
Roundtables are Back: Swap Advice and Brainstorm Solutions
Always a popular event, join your peers and discuss various topics from how to get paid by insurers, calibration challenges and advice, tips for finding and retaining employees, and more.

Friday, September 16

7:30 a.m. – 10:30 a.m.
NWRD Certification Training
This amazing training program is welcome to ALL attendees of Auto Glass Week™. Whether you are registered as a full, partial, sponsor, or NSS attendee, you can attend this training session to learn about proper windshield repair and prepare for the National Windshield Repair Division Certified Repair Technician testing. And you can take the test online, free of charge, after the training during Auto Glass Week or up to 30 days after.

8:00 a.m. ‒ 9:00 a.m.
Working with Other Auto-Related Companies to Drive Business
Cultivating relationships with body shops, auto dealers, and fleet services to drive business to your shop can be the keys to new and expanded business. Learn the challenges and rewards and the right questions to ask when pursuing these partnerships. You’ll learn how to choose the new market that’s right for you.
Speakers: Mars Shah sits on the Driven Brand’s leadership team as president of Driven Glass, a company that delivers a digital, mobile, and in-store experience to its customer base across North America. He holds expertise in digitally transforming B2B and B2C companies. Check autoglassweek.com for additional speakers as they are added.

9:00 a.m. ‒ 10:00 a.m.
Cybercrime: How to Stay Safe Against Ransomware Shutdowns and Other Threats
When a prominent auto glass supplier was hacked in January 2022, taking down its ordering system for weeks, it was proof that no company is immune to cyberattacks. A 20-year FBI veteran and security expert uses real-life examples of the latest hacks, security breaches, and computer scams to demonstrate how cybercrime occurs and what countermeasures we can take to combat the innovations of criminals. Auto glass businesses of all sizes can learn how to protect themselves from this new crime.
Speaker: Jeff Lanza served as an FBI Special Agent for more than 20 years, during which he investigated cybercrime, organized crime, human trafficking, and terrorism. Lanza has lectured at Harvard and Princeton Universities and written two highly reviewed books. He is featured in a Netflix documentary about the FBI, and he often appears on national television news programs where he talks about the growing threat of cybercrime.

2:00 p.m. – 5:00 p.m.
AGSC Certification Training
Another great Auto Glass Week value is available to ALL attendees, regardless of the type of registration (full, partial, sponsor or NSS) you have. Through this great, live three-hour course, you’ll not only learn the proper ways to install auto glass, but you will also get a top-notch review in advance of taking the AGSC Certified Installer test. And you can take the test online, free of charge, after the training during Auto Glass Week or up to 30 days after.

Mike Rowe to Keynote Auto Glass Week™ 2022!

Thursday, September 15
11:00 a.m. ‒ 12:00 p.m.

Emmy-winning host, best-selling author, executive producer, and trades advocate Mike Rowe will be the keynote speaker at Auto Glass Week™ 2022 at the Henry B. González Convention Center on September 15.

Rowe is one of the nation’s most respected leaders of championing vocations through series such as Dirty Jobs and Somebody’s Gotta Do It. He has held countless interviews speaking about the skills gap and the importance of trades.

During Thursday’s Keynote, Mike Rowe will discuss his insights, thoughts, and lessons learned while apprenticing on 300 “dirty” jobsites. Attendees of Auto Glass Week will have the opportunity to ask questions that Rowe will answer during his presentation.

New in ’22

Join us! For the inaugural Auto Glass Week™ Career Day

Friday, Sept 16 8:30 a.m. – 3:00 p.m.

An action-packed day for students that includes industry overviews, demonstrations, and informational panel discussions.

We’ve invited San Antonio high school and vocational school students to attend the show for a day of learning and introduction to the industry.

Throughout the day, our special guests will gain exposure to passionate industry representatives from different disciplines and have an opportunity to meet with local shop owners that have immediate employment opportunities in both auto glass repair, replacement, calibration and window film.

If your company is in the San Antonio area and actively looking for employees or would you like to promote your company or shop to area candidates, contact Amy Hennes at ahennes@glass.com.

Cost: Free for Auto Glass Safety Council™ (AGSC) members
$250 for non-members
Limited space available.

Presented by GlasWeld

As a Career Day participating company, you will receive:
• An opportunity for you and a colleague to meet one-on-one with more than 150 local students from San Antonio’s public and vocational schools.
• Access to the exhibition floor for the auto glass industry’s leading event.
• Six-foot skirted table.
• Lunch provided.

Competitions: The Heat is On

A highlight of every Auto Glass Week™ is the fierce competition to claim bragging rights as the world’s best in class. Are you ready?
Eligibility:

You must have been employed as a technician in a bona fide automotive glass company within the last year.
You must have at least one year of experience as a technician or customer service representative (CSR) in the industry.
You must NOT be an owner or manager of a supplier company.
You must be 18 years of age by the end of the competition.

XYG Auto Glass Technician Competition
Registration Deadline: August 5, 2022
Gold: $10,000 | Silver: $2,500 | Bronze: $1,000
The Auto Glass Technician Competition (AGTO) is designed to honor the technician who completes the best automotive glass installation.

Delta Kits Windshield Repair Competition
Registration Deadline: August 5, 2022
Gold: $5,000 | Silver: $2,500 | Bronze: $1,000
The Windshield Repair Competition (WRO) is designed to recognize the technician who performs the best windshield repair.

Auto Glass Calibration Competition, sponsored by LAUNCH TECH USA
Registration Deadline: July 15, 2022
Grand Champion: $5,000
The Auto Glass Technician Calibration Competition is designed to honor the auto glass technician who completes the best auto glass calibration. Competitors may use any calibration system from sponsoring manufacturers during the competition. Calibration Competition finalists receive a free full registration.

Auto Glass Customer Service Representative Competition
Registration Deadline: July 15, 2022
Grand Champion: $2,500
The Auto Glass Customer Service Representative (CSR) Competition recognizes those who are the voice of the auto glass industry. Competitors will participate in a “mystery shopper” experience during the preliminary rounds and will be graded by a team of judges. The top scorers are invited to compete in the finals round held on September 16, 2022. CSR Finalists receive two room nights at the host hotel and free full registration.

Questions about the Competitions?
Please contact the competition coordinator by email at competitions@autoglassweek.com.

Show Your Spirit Contest

Showcase the strong camaraderie of your shop to win one of three prizes: most spirited, most creative, and best overall. Teams will be encouraged to get creative with it and we’ll share the fun on social media with your company name tagged. Have your team stop by the registration information desk on-site during show hours to take your shop’s group photo. Winners will be announced at the Closing Event and Awards, as well as on our social media channels.

*Contest is not valid for sponsors/exhibitors personnel, non-sponsoring, or non-exhibiting industry suppliers or manufacturers.

Can You Take the Heat? Hot Sauce Contest
Thursday, September 15
3:00 p.m. – 4:00 p.m.
We’re spicing things up this year and where better than Texas to find out who can handle the hottest of hot sauces. This fun event will be certain to gain attention and burn a few taste buds.

To sign up, visit autoglassweek.com/networking

Receive a discount with 10 or more attendee registrations

Bringing 10 or More People from Your Company?
Check Out These Discount Programs

The deal: all registrants must be from the same company and have the same company name on their badge. This offer is available for pre-registration online (not onsite) and is not valid for sponsor/exhibitors or non-exhibiting suppliers: Sign up nine for full registration, get the tenth full registration FREE and every Full registration thereafter for $89 each. Full registration includes all events, including the seminars and Mike Rowe keynote, except the optional ones (Closing Ceremony). Plus, you get as many FREE partial
registrations as you would like.

Ready to Roll? Register TODAY!

Auto Glass Week™ offers several options to meet the needs of every attendee. Preregistration rates are good through August 26, 2022.

FULL ATTENDEE REGISTRATION – $395 USD
Includes admission to all educational programs and exhibition floor where the exhibits, competitions, demonstrations and social events are held. Closing Event and Awards is optional and extra.
PARTIAL ATTENDEE REGISTRATION – $79 USD
Includes admission to the exhibition floor where the exhibits, competitions, demonstrations and social events are held. Does not include the educational programs. Closing Event and Awards is optional and extra.
CHILD REGISTRATION – $10 USD Includes admission to the exhibition floor where the exhibits, competitions, demonstrations and social events are held. Applies to children 16 years of age and under. Children must be accompanied by an adult at all times. Closing Event and Awards is optional and extra.
NON-SPONSORING SUPPLIER (NSS) REGISTRATION – $1,995 USD
Non-sponsoring suppliers must register in this category as they are ineligible for other categories of registration. Includes admission to all educational programs, exhibition floor, competition spectator status, demonstrations and social events. Please note that if exhibit management determines that you are a non-exhibiting supplier, you will be billed for the difference between the registration you signed up for and this one.
CLOSING EVENT AND AWARDS – $89 USD (OPTIONAL)
Join us for the Closing Event and Awards. A great way to end the conference and cheer on your favorite teams and colleagues. Bring your whole crew but remember, space is limited. You must be registered as one of the above options to attend the event.

NOTE: The CLOSING EVENT AND AWARDS is not included in the registration price. It is an optional event that requires a separate fee.

Ready to Rock?

XYG Auto Glass Technician Competition AGSC certified or registered company technician – $185 USD. NON-AGSC certified or registered company technician – $285 USD
Delta Kits Windshield Repair Competition
NWRD certified technician – $85 USD. NON-NWRD certified technician – $185 USD
Auto Glass Customer Service Representative Competition – $79 USD
Auto Glass Calibration Competition,
sponsored by LAUNCH TECH USA – $79 USD

The Hotel:

Situated on the vibrant River Walk in downtown San Antonio, Auto Glass Week’s host hotel, the San Antonio Marriott Rivercenter Hotel, places you just steps from popular dining, shopping, and entertainment. This is an ideal location for both business and leisure travelers alike to connect, meet and unwind. San Antonio Marriott Rivercenter Hotel offers a quick stroll to Henry B. González Convention Center, access to the
Shops at Rivercenter, and many opportunities for family fun.

Attendees can secure a room for a rate of $199 (USD) per single/double, plus tax. This room rate will be available until August 22, 2022 (first-come, first-served basis). Visit www.autoglassweek.com/hotel-venue/ to book your room today! You may also reserve your room by calling 877/622-3056. Be sure to use Offer Code “AGWFCT.”

The Conference Center:

The Henry B. González Convention Center is nestled in the heart of historic downtown San Antonio, along the banks of the world-famous River Walk.

The facility is the central component of the city’s successful convention industry. The Center, named for the late U.S. Congressman Henry B. González, hosts more than 300 events each year with over 750,000 convention delegates worldwide.

Stay Up to the Minute with the AGW Mobile App

New and improved, this year’s mobile app will have all the features you need to keep you connected to the sponsors, competitions, classes and cocktail hours. Meet the presenters, set reminders and plan your show floor strategy all at your fingertips.

Registered attendees will receive information on how to download and set up personalized accounts in the mobile app.

Mobile App Sponsored by XYG

Out with the Old, In with the New!

Before you download the new app, please be sure to delete any and all previous Auto Glass Week apps.

Auto Glass Week™ is giving away FREE* full registrations!

It’s so easy! Just tell us why you want to attend.
Get creative and post your video to social media.
Here’s how to enter:
1. Submit a 20-30 second video explaining why you want to go to AGW;
2. Post your video on social media using #IAMTHEREAGW; and
3. Tag @AutoGlassWeek.

To view the laid-in version of this article in our digital edition, CLICK HERE.

Auto Glass Week Preview