Dear Industry Colleague,
Nothing is more important right now than industry education. New and challenging technology makes it necessary and a tougher business environment demands it in order to stay in business and to not only survive but thrive.
That’s why Auto Glass Week is for you. More than 50 events grace this year’s program including educational seminars, demonstrations, a trade show full of new and important products and services and the competitions for the world’s top in their field. You won’t want to miss it. And with our expanded AGW@Home program, you don’t need to.
Auto Glass Week will be held Jan 12-14 in Orlando. The Orange County Convention Center (OCCC) has been hosting groups since August and they have been successful and safe. The Rosen has enhanced safety protocols in place and the OCCC has been awarded the important GBAC STAR™ accreditation for outbreak prevention, response and recovery. Recognized as the gold standard for healthy venues, GBAC STAR™ provides third party validation of bio-risk prevention. The hotel and convention center are connected by a sky bridge as well and the event will also follow the CDC guidelines in place in January. Orlando is also a great place for open air dining if you prefer—even in January. So we feel good about the protocols in place for our meeting.
Nonetheless, we recognize there are some people who will not feel safe traveling to the event. So for this year we are excited to announce the premier of Auto Glass Week AGW@Home. Attendees will be able to go to the educational seminars, visit trade show booths and chat with sponsors, attend demos and the competitions—all from home. We are excited about this new type of registration. The virtual event platform gives you the look, feel and interaction of the live show.
Not sure which to choose? You can sign up for the live or AGW@home event, and change your registration type until January 4th, so you don’t have to make that final decision yet.
But one final decision you will want to make is to come—whether live or virtually. You can now participate in Auto Glass Week from anywhere in the world.
The education is so critical, the challenges ahead of us so great that you will not want to miss a single minute.
We look forward to seeing you in January.
Plan Now to Attend. Register Today at AutoGlassWeek.com
Auto Glass Week™ 2021 is the perfect investment to enhance your business. This powerful experience offers attendees the opportunity to learn from top-notch industry experts and interact with essential manufacturers and suppliers in the auto glass repair and replacement industries. Auto Glass Week is vital for all types of auto glass companies and for everyone who installs, replaces and/or calibrates auto glass. This worldwide event is also known for identifying new technologies. Auto Glass Week identified and began providing education about calibration more than five years ago, and will now be adding a focus on upcoming technologies.
Bring home the latest techniques in the industry and join the event that is “Advancing the Auto Glass Industry!”
• Learn from three full days of educational seminars, peer learning and inspiring keynote speakers.
• Benefit from an exhibition floor with the latest products and technologies as well as networking opportunities that help form business relationships.
• Experience the best practices through the annual, highly competitive auto glass repair, replacement and calibration competitions.
• Enjoy special networking events at Auto Glass Week and connect with industry peers and experts.
• Win Door Prizes! We will be giving away 4 $50 gift cards every hour of the show to attendees. Valid for registered attendees (sponsors and non-sponsoring suppliers are not eligible)
Auto Glass Week schedule of Events
Tentative and subject to change. Visit www.autoglassweek.com for updates.
Monday, January 11
8:00 a.m. – 9:00 a.m. Auto Glass Safety Council™ Credentialing Committee Meeting (AGSC members only)
9:00 a.m. – 10:30 a.m. Auto Glass Safety Council™ Education Committee Meeting (AGSC members only)
10:30 a.m. – 12:00 p.m. Auto Glass Safety Council™ Marketing Committee Meeting (AGSC members only)
12:00 p.m. – 2:00 p.m. ROLAGS 2 Committee Meeting
12:00 p.m. – 6:00 p.m. Auto Glass Week™ Registration Open
2:00 p.m. – 5:00 p.m. Auto Glass Safety Council™ ADAS Committee Meeting (ADAS members only)
2:00 p.m. – 7:00 p.m. Competitor Check-in, Badge Pick-up and Vehicle Selection
3:00 p.m. – 3:30 p.m. Auto Glass Technician Competition (AGTO) Mandatory Competitor Meeting
3:30 p.m. – 5:00 p.m. Auto Glass Technician Competition (AGTO) Preliminary Judging
3:30 p.m. – 4:00 p.m. Windshield Repair Competition (WRO) Mandatory Competitor Meeting
4:00 p.m. – 5:00 p.m. Windshield Repair Competition (WRO) Competitor ROLAGS™ Testing
5:00 p.m. – 6:00 p.m. Auto Glass Technician Competition Competitor Testing
6:00 p.m. – 8:00 p.m. Auto Glass Safety Council™/ NWRD Member Meeting and Networking Event
Tuesday, January 12
6:00 a.m. – 7:00 p.m. Auto Glass Week™ Registration Open
7:00 a.m. – 2:15 p.m. Educational Program (see pages 22-25)
12:00 p.m. – 1:00 p.m. Auto Glass Safety Council™ Board Meeting (Board members only)
1:00 p.m. – 1:30 p.m. Auto Glass Calibration Mandatory Finalist Meeting
2:00 p.m. – 2:55 p.m. Windshield Repair Competition (WRO) Heat 1
2:00 p.m. – 3:30 p.m. Calibration Competition Finals – Heat 1
2:00 p.m. – 7:00 p.m. Auto Glass Week™ Exhibition Floor and Competitions Open
2:30 p.m. – 4:00 p.m. Auto Glass Technician Competition (AGTO) Heat 1
4:00 p.m. – 5:30 p.m. Calibration Competition Finals – Heat 2
5:00 p.m. – 5:55 p.m. Windshield Repair Competition (WRO) Heat 2
5:00 p.m. – 6:30 p.m. Welcoming Cocktail Party on the Exhibition Floor
6:00 p.m. – 7:30 p.m. Calibration Competition Finals – Heat 3
Wednesday, January 13
6:00 a.m. – 6:00 p.m. Auto Glass Week™ Registration Open
7:00 a.m. – 1:15 p.m. Educational Program (see pages 22-25)
8:00 a.m. – 11:00 a.m. Auto Glass Safety Council™ AGRSS™ Standards Committee Meeting
11:00 a.m. – 12:00 p.m. NWRD Steering Committee Meeting
12:00 p.m. – 1:00 p.m. NWRD Luncheon (NWRD Division Members Invite Only)
1:00 p.m. – 2:30 p.m. Auto Glass Technician Competition (AGTO) Heat 2
1:00 p.m. – 6:00 p.m. Auto Glass Week™ Exhibition Floor and Competitions Open
1:30 p.m. – 2:25 p.m. Windshield Repair Competition (WRO) Heat 3
3:30 p.m. – 5:30 p.m. Auto Glass Safety Council™ Silent Charity Auction (final bids taken at 5:15 p.m. on the Exhibition Floor)
4:00 p.m. – 4:55 p.m. Windshield Repair Competition (WRO) Heat 4
4:00 p.m. – 5:30 p.m. Networking Cocktail Party on the Exhibition Floor
4:30 p.m. – 6:00 p.m. Auto Glass Technician Competition (AGTO) Heat 3
Thursday, January 14
6:00 a.m. – 2:00 p.m. Auto Glass Week™ Registration Open
7:00 a.m. – 10:45 a.m. Educational Program (see pages 22-25)
7:00 a.m. – 10:00 a.m. Auto Glass Safety Council™ Technician Certification Training
7:30 a.m. – 8:00 a.m. Auto Glass Customer Service Representative (CSR) Competition Finalist Meeting
8:00 a.m. – 9:00 a.m. Auto Glass Customer Service Representative (CSR) Competition Finals
10:00 a.m. – 2:00 p.m. Auto Glass Week™ Exhibition Floor and Competitions Open
10:00 a.m. – 1:00 p.m. National Windshield Repair Division™ Technician Repair Certification Training
10:30 a.m. – 11:55 a.m. Auto Glass Technician Competition (AGTO) Finals
12:30 p.m. – 1:40 p.m. Windshield Repair Competition (WRO) Finals
1:00 p.m. – 3:00 p.m. Educational Program (Special Session)
2:00 p.m. – 5:00 p.m. Auto Glass Safety Council™ Technician Certification Exam (valid for all badged attendees)
2:00 p.m. – 5:00 p.m. National Windshield Repair Division™ Technician Certification Exam (valid for all badged attendees)
6:00 p.m. – 6:30 p.m. Competition Medals Pick-up Window
6:30 p.m. – 8:30 p.m. Closing Awards Ceremony (Optional, additional purchase required)
Educational Program
Auto Glass Week Educational Program tentative and subject to change. For updated info, please visit autoglassweek.com.
Tuesday, January 12
7:00 a.m. – 7:45 a.m.
Morning Coffee with Nick St. Denis
Join Nick St. Denis, director of research for Key Media & Research, for a discussion on the auto glass replacement market. St. Denis will cover key indicators of auto glass demand and trends impacting the industry. He will provide information on expected regional demand as well. Speaker: Nick St. Denis is the director of the research division at Key Media & Research (KMR), a glass industry in-formation provider based in suburban Washington D.C. A former editor at KMR’s AGRR magazine, St. Denis has conducted numerous research projects for auto glass and glass-related companies. He currently is completing his Masters’ Degree in Survey Research industry at the University of Connecticut.
8:00 a.m. – 8:45 a.m.
Auto Glass Week Opening Session and Awards
Come for an overview of all that Auto Glass Week 2021 has to offer, along with an update from each of the sponsoring organizations about their current and new initiatives. Speakers: Debra Levy, publisher AGRR magazine; Mike Schenian, Auto Glass Safety Council; Gary Hart, executive director of the Independent Glass Association; Linda Rollinson, president, National Windshield Repair Division; and Jean Pero, vice president of the AGSC and chair of the Credentialing Committee.
9:00 a.m. – 9:45 a.m.
Quality Issues Part 1: Counterfeit Glass
How widespread is counterfeit glass? How do you identify it? Where does it come from? OEMs have worked together over the past ten years or so to stop counterfeit glass from making its way here. Learn from a representative from the Ford Brand Protection Team (which includes Carlex), how it has banded together with an independent agency, and other OEMs, to stop glass counterfeiters in their tracks. Still, some product does make its way here—find out how you can spot the counterfeit glass. Speaker: Jason Kosofsky is a member of the Ford Brand Protection Team and a counterfeit subject matter expert.
9:00 a.m. – 9:45 am.
Industry Roundtables
Always a favorite, the industry roundtables are back. Come interact with your peers and ask those burning questions, and perhaps share what works for you in your market. Topics will include calibration, marketing and more. Once all tables are full, the doors will be closed so get there early to reserve your spot. Health protocols will be in place.
10:00 a.m. – 10:45 a.m.
OE vs Aftermarket Glass
What is the real difference between OE and aftermarket glass? How does this make a difference when dealing with insurers, what do you have to use based on positions from the car makers? How does calibration fit into all of this? Find out the answers to all this and more during this special panel discussion composed of glass makers and distributors. Speakers: Paul Anaya, vice president of sales and marketing for Mygrant; John Kernich, ARG sales representative at Fuyao North America; Mark Hurst, supply chain manager for Vitro, and additional speakers to be announced. Check autoglassweek.com for the latest session and speaker updates.
11:00 a.m. – 11:30 a.m.
Leadership in Tough Times
Leadership is an elusive but necessary requirement to running and growing any successful AGRR business, especially an AGRR business in these tough times. Come learn lessons you can take and use in the future for yourself and your business. Speaker: Shiloh Spoo, president of GlasWeld.
11:30 a.m. – 12 Noon
Profiting More from Repair
This hard-hitting session will show you how to move toward great growth and profit from repairs. It will discuss ways to achieve more profit, how to conduct repairs in the age of ADAS and offer a number of strategies from people who know. Speakers: Linda Rollinson, president of the National Wind-shield Repair Division (formerly NWRA), Korey Gobin, sales manager at Delta Kits, Rich Campfield, president of Ultra-Bond Inc.
1:00 p.m. – 2:30 p.m.
Joint Keynote: You Say More Than You Think When It Comes to Sales
If you think this is another general business seminar, think again. This session will leave you with strong concrete ways to assess customers and suppliers to increase sales and lower costs. Janine Driver, a former federal law enforcement officer and CEO of the Body Language Institute, will serve as Auto Glass Week’s keynote speaker. See why this amazing speaker always leaves her audiences talking and wanting more. You likely know at least one person who easily connects with almost everyone she or he meets. These natural rapport-builders are able to create a sense of trust and understanding almost instantly. Imagine how powerful it would be to your professional (and personal) life if you knew the verbal and non-verbal secrets that the greatest leaders, top sales people, and highly regarded corporate titans use regularly to break down barriers to and build up trust. Throughout this session Janine will teach you essential methodologies on reading and using body language for your advantage. Whether you are looking to influence others, seize opportunity, establish rapport, negotiate business deals or detect deception, these helpful guidelines from Janine is not to be missed. Speaker: Janine Driver is the CEO of the Body Language Institute, an exclusive certification program that provides companies and leaders the fastest way to save time and make money. She is also the New York Times best-selling author of “You Say More Than You Think,” and an international trainer and keynote speaker providing salespeople, professionals, and executives with cutting-edge, scientifically based communication tools on how to win new business, increase sales, improve selection of salespeople and staff, and generate a significant return on investment. She is a popular media guest, with appearances on shows including Dr. Oz Show, Anderson Cooper, NBC’s TODAY and NBC’s Weekend TODAY, FOX News, and CNN’s Larry King Live.
Wednesday, January 13
8:00 a.m. – 8:45 a.m.
Morning Coffee with … Jon Laski
Come early, grab a cup of coffee and learn everything from how to market your business, and more, from this senior auto glass executive who currently serves as CEO at City Auto Glass. Speaker: Jon Laski, CEO at City Auto Glass, in Minnesota.
9:00 a.m. – 9:45 am.
Industry Roundtables
Always a favorite, the industry roundtables are back for day two. Come interact with your peers and ask those burning questions, and perhaps share what works for you in your market. Topics will include calibration, marketing and more. Once all tables are full, the doors will be closed so get there early to reserve your spot. Health protocols will be in place. Fourth Annual Advanced Driver Assistance Systems (ADAS) and Calibration Summit Join us for these sessions devoted to ADAS technology, and discussion around offering calibration services.
9:00 a.m. – 9:30 a.m.
Emerging ADAS Technology
Learn about a variety of new technology from AI-enhanced driver monitoring, cool new concepts like see-through hood technology, and more. Learn how all this will fit into the cars of the future, and how you can be ready for them. Speakers: Check autoglassweek.com for updated session and speaker information.
9:30 a.m. – 10:45 a.m.
ADAS: Research, Training, Association Efforts & More
With recalibration being an integral part of the auto glass installation process, learn from a variety of industry segments regarding the efforts of various associations, research organizations and those involved in training efforts. Speakers: Emily Jackson is the marketing director for Mygrant Glass, and leads Mygrant’s ADAS training and technical team; George Lesniak is the director of ADAS sales and training for Autel; Chris Gutierrez, head of re-search and development at Protech Automotive Solutions, and part of the CIECA calibration committee; Jacques Navant, technical director, Don’s Mobile Glass/The Calibration Station, and chair of the AGSC ADAS Committee. Additional speakers to be announced, so check autoglassweek.com for the latest updates.
11:00 a.m. –11:45 a.m.
Learn from Auto Glass Shops That Offer Calibration Services
Last year’s panel discussion with auto glass shops who offered calibration services was a show hit. We will bring that format back again with new speakers who will address the variety of questions still associated with calibration. Moderated by AGRR editorial director Tara Taffera, with plenty of time for questions from attendees. Speakers: Barry Lintner, owner at Lloyd’s Glass, and Correct Calibration Services; and Jacques Navant, technical director, Don’s Mobile Glass/The Calibration Station.
12:00 p.m. – 1:00 p.m.
Crisis Aftermath: Lessons from COVID
Join a panel of auto glass executives who will share what they learned from COVID, and how those lessons will help lead them into the future. What were the most important items they learned from the crisis? How did they motivate them-selves in difficult times? What worked and what didn’t? What changes will last beyond the pandemic and how are companies preparing differently for the next big crisis? Speakers: Ted Andersen, vice president of franchising at NOVUS Inc.; Jon Laski, CEO at City Auto Glass; and Peter Brown, president, Tiny and Sons Auto Glass.
Thursday, January 14
8:00 a.m. – 9:00 a.m.
Quality Glass Part 2: How to Ensure Correct Glass Parts
From defective glass, to receiving the wrong part, to customers who misidentify their features, auto glass shops say the rate at which they receive wrong or defective glass parts is on the rise. How can we help lower these rates? Learn how to train your customer service representatives to ask the right questions of consumers; learn how some of the VIN decoder tools may be able to help; how to use NAGS correctly; and more. Speakers: Rose Williams, CSR for Mel’s Auto Glass and two-time Gold winner in the Auto Glass Week Customer Service competition; Josh Schwermer, chief technology officer at Glass Mechanix; and additional speakers to be announced. Check auto glass week.com for the latest updates.
9:15 a.m. – 10:30 a.m.
Industry Disruptions: What They Are and How They Will Change the Industry
By attending this session attendees will be introduced to six technologies and trends such as Artificial Intelligence (AI), EV’s, connected cars and others that are disrupting the auto insurance and auto glass repair and replacement industries. Speaker: Frank Terlep, CEO of Autotechcelerators, has worked for more than 40 years in the automotive industry and has been at the forefront of auto and collision technologies since the mid-1980s. Frank’s first technology business was launched in 1984 with a $100,000 investment from an angel investor where Frank developed one of the first software applications for the automotive aftermarket industry. Since then Frank has helped design and launch the industry’s first Windows based estimating and management system, the first online parts procurement platform, the first mobile app and digital marketing platform as well as an industry leading remote scanning and calibration software platform. Today, Frank is a published author of a new book, “Auto Industry Disruption, Who and What is Being Disrupted and What to Do About It” and the CEO of Auto Techcelerators, LLC, that has developed Test Drive CoPilot™, a new platform that will change the way test drives are performed, managed and documented forever and Calibration CoPilot™, a way to manage and document ADAS calibrations.
9:15 a.m. – 10:30 a.m.
Industry Disruptions: What They Are and How They Will Change the Industry
See box at top for more information.
1:00 p.m. – 3:00 p.m.
Workshop for Newcomers
If you are fairly new to the industry, and want to gain content geared directly to you then this session is for you. Learn from seasoned executives who can share their knowledge from successes to failures, challenges and overcoming it all. Speakers: Keith Beveridge operates Beveridge Consulting which specializes in strategy development, marketing and operational review. He is an authority on windshield repair and customer experience. He is a former member of the boards of directors of the Auto Glass Safety Council (AGSC) and the National Windshield Repair Association (now NWRD) and a former chairperson of the Repair of Laminated Auto Glass Standard (ROLAGS) Committee. He is a former senior vice president of Novus. The session will be moderated by AGRR publisher Debra Levy.
Visit autoglassweek.com for sessions and speakers as the educational program continues to be expanded and updated.
Special Networking Events
Industry Networking Lounge on the Exhibition Floor Cocktail Parties
Tuesday, January 12
5:00 p.m. – 6:30 p.m. Welcoming Cocktail Party on the Exhibition Floor
Wednesday, January 13
4:00 p.m. – 5:30 p.m. Networking Cocktail Party on the Exhibition Floor
Thursday, January 14
6:30 p.m. – 8:30 p.m. Closing Awards Ceremony*
*Optional, additional purchase required
Demonstrations
Wednesday, January 13
1:30 p.m. – 2:15 p.m. Calibration Demonstration by Autel, Auto Glass Week Demonstrations Sponsor
3:00 p.m. – 3:45 p.m. Auto Glass New Tools Showcase
4:30 p.m. – 5:15 p.m. Calibration Demonstration by AirPro Diagnostics, LLC
Thursday, January 14
10:30 a.m. – 11:15 a.m. Calibration Demonstration by Autel, Auto Glass Week Demonstrations Sponsor
12:00 p.m. – 12:45 p.m. Calibration Demonstration by Pilkington North America
Competitions
You must have been employed as a technician in a bona fide automotive glass company within the last year and have at least one year of experience as a technician or CSR in the industry in order to compete. Owners or managers of supplier companies may not compete. Competitors must be 18 years of age by the end of the competition.
Questions About The Competition? Please contact Erin Harris, competition coordinator, by phone at 540/602-3250 or by email at eharris@glass.com. For more information visit autoglassweek.com and click on the Competing tab.
Auto Glass Technician Competition (AGTO)
Registration Deadline: November 23, 2020
The Auto Glass Technician Competition (AGTO) is a premier international competition designed to honor the technician who completes the best automotive glass installation. Areas to be judged include professionalism, credentials and knowledge; technician comportment and vehicle safety inspection; proper product, equipment and tools usage; proper auto glass removal and installation procedures and techniques; and post-installation and customer procedures.
Prize Package
First Place: $10,000
Second Place: $1,000
Third Place: $500
Auto Glass Calibration Competition
Registration Deadline: October 19, 2020
Now in its third year, the Auto Glass Technician Calibration Competition is a premier international competition designed to find and honor the auto glass technician who completes the best auto glass calibration. Competitors may use any calibration system from sponsoring manufacturers during the com-petition. Areas to be judged: in-depth knowledge, calibration assessment and preparation, material assembly and placement, static calibration procedure, post-calibration procedure.
Prize Package Grand Prize: $5,000
Finalists will be invited to compete at Auto Glass Week.
Windshield Repair Competition (WRO)
Registration Deadline: November 23, 2020
The Windshield Repair Competition (WRO) is an international competition designed to recognize the technician who performs the best windshield repair. The areas to be judged include: professional attire, greeting to the client, technical behavior, preparation of the vehicle, proper use of tools and products, quality of the repair technique and appearance of the complete repair, post-repair and customer procedures, in-depth knowledge and ROLAGS® proficiency.
Prize Package
First Place: $5,000
Second Place: $250
Third Place: $100
Auto Glass Customer Service Representative (CSR) Competition
Registration Deadline: October 19, 2020
The Auto Glass Customer Service Representative (CSR) Competition is designed to recognize those who are the voice of the auto glass industry—the individuals who interact with customers on behalf of an organization and work hard to secure business for years to come. Competitors will participate in a “mystery shopper” experience during the preliminary rounds and be graded by a team of judges. The top scorers will be invited to compete in the finals round to be held on Thursday, January 14, 2021.
Prize Package
Grand Prize: $1,000
Registration Types and Deadlines
Register online at www.autoglassweek.com
Full Registration
Includes admission to all educational programs, trade show floor, competition spectator status, demonstrations and social events. Closing Awards Ceremony is optional and extra. Seminars may be available on demand after taping, availability subject to speaker’s permission and other considerations.
Pre-register by 11/30/20: $279
After 11/30/20 or Onsite: $365
Partial Registration
Includes admission to the trade show floor, competition spectator status, demonstrations and social events. Closing Awards Ceremony is optional and extra. Does not include seminars or educational program.
Pre-register by 11/30/20: $59
After 11/30/20 or Onsite: $79
(Optional) Closing Awards Ceremony
Includes attendance at Closing Awards Ceremony. Live registrants receive dinner. Space at the live event is limited. You must be registered (full, partial or supplier) to attend.
Pre-register by 11/30/20: Live: $89. AGW@Home: $5
After 11/30/20 or Onsite: Live: $89. AGW@Home: $5
Non-Exhibiting Supplier Registration
Non exhibiting suppliers must register in this category as they are ineligible for other categories of registration.
Pre-register by 11/30/20: $1795
After 11/30/20 or Onsite: $1995
VIRTUAL VS. LIVE ATTENDANCE: Attendees may switch the way they are attending from one to the other no later than 5 p.m. ET January 4, 2021 without any fee. Additional changes beyond one are subject to a $50 change fee. No changes can be made after January 4, 2021. CANCELLATIONS/CHANGES: All requests for cancellations must be received in writing by December 15, 2020 for full and partial attendees and November 30, 2020 for Non-Sponsoring Suppliers. All are subject to a $50 administration fee. No refunds will be given after these respective dates. Competitors, competition fees and Closing Awards tickets are not refundable. For more information please read our Auto Glass Week™ Attendee Policy.
Competitor Registration Rates
Auto Glass Technician Competition (AGTO)
Registration Deadline: November 23, 2020
AGSC Certified or Registered Company Technician…………$185
Non-AGSC Certified or Registered Company Technician…$285
Windshield Repair Competition (WRO)
Registration Deadline: November 23, 2020
NWRD Certified Technician…………………………………………………$185
Non-NWRD Certified Technician…………………………………………$285
Auto Glass Calibration Competition
Registration Deadline: October 19, 2020
Entry Fee………………………………………………………………………………..$79
Customer Service Representative (CSR) Competition
Registration Deadline: October 19, 2020
Entry Fee………………………………………………………………………………..$79
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