AGSC Registered Member Company Program
The AGSC Registered Member program is designed for companies that install automotive glass. Through this program, automotive glass replacement companies differentiate themselves from others in the industry by replacing automotive glass according to the current ANSI/AGSC/AGRSS™ Standard and by proving this through extensive on-site validation audits performed on a regular and random basis. All AGSC Registered Member Companies are listed on www.safewindshields.org, AGSC’s consumer locator service.
AGSC Technician Accreditation (Certification) Program
The AGSC Certified Technician program accredits auto glass replacement technicians and master technicians through comprehensive testing and a continuing education training program. To be accredited, auto glass technicians must show proficiency in their knowledge of OSHA regulations, all types of auto glass replacement, NAGS and custom-cut laminated glass parts. AGSC Certified Master Auto Glass Technicians must also show proficiency in conducting all installations according to the current AGRSS Standard™; intermediate-level automotive electrical testing and troubleshooting procedures and equipment; OEM sunroof repair and replacement techniques; advanced wind noise and water leak diagnosis and repair; current standards and regulations that apply to the auto glass industry; custom cutting and finishing of automotive laminated glass; and an understanding of Advanced Driver Assistance Systems (ADAS). The AGSC Qualified Technician and Qualified Master Technician designations educate non-members.
AGSC Glass Calibration Specialist Accreditation (Certification) Program
The AGSC Certified Glass Calibration Specialist program accredits auto glass calibration specialists through comprehensive testing and a continuing education training program. To be accredited, auto glass calibration specialists must have experience and show proficiency in their knowledge of ADAS systems and how they function within modern vehicles, including static and dynamic calibration procedures; proper use of calibration equipment and tools; safety requirements during calibration; OEM specifications and guidelines; glass replacement best practices as they relate to ADAS calibration; and current industry standards and regulations.
AGSC Customer Service Representative Accreditation (Certification) Program
The AGSC Certified Customer Service Representative program accredits customer service representatives through comprehensive testing and a continuing education training program. To be accredited, customer service representatives must have knowledge in professionalism, courtesy and effective communication with customers; an understanding of AGSC’s mission and industry standards; the ability to explain repair and replacement processes in accordance with AGRSS™ and ROLAGS™ standards; skills in providing accurate cost estimates, scheduling services and addressing insurance or warranty details; awareness of confidentiality and handling of sensitive information; effective problem-solving and complaint resolution; basic workplace safety practices in the auto glass environment; coordination with technicians for documentation accuracy; and empathy in customer interactions.
AGSC Associate Member Program
AGSC Associate Members are companies that are suppliers to the industry that do not install automotive glass but that wish to show their support for AGSC and affirm the importance of the AGRSS Standard to the auto glass industry.
AGSC Insurance Company Member Program
AGSC Insurance Company Members are insurance companies and agents that wish to show their support for AGSC and AGSC Registered Member Companies and affirm the importance of the AGRSS Standard to their policyholders and the auto glass industry.
AGSC Collective Member Program
The AGSC Collective Member program is open to companies that contractually authorize independent companies to use their trademark if and only if these participating companies adhere to certain operational standards and obligations. Through this program, automotive glass replacement companies contractually authorized by the Collective Member receive a discount on the registration dues for AGSC membership.
AGSC Registered Training and Continuing Education Program
The AGSC offers an AGSC Registered training program, as well as an external continuing education training program, to assist auto glass replacement companies in finding courses that are conducted in compliance with the AGRSS Standard. To qualify, training program developers must submit the elements of their training programs to the AGSC for review and the AGSC must determine that the programs comply with the current AGRSS Standard.
AGSC’s NWRD division also offers an NWRD Registered training program to assist auto glass repair companies in finding courses that are conducted in compliance with the ROLAGS Standard. To qualify, training program developers must submit the elements of their training programs to the NWRD for review and the NWRD must determine that the programs comply with the current ROLAGS Standard.
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