AGRReports November/December 2020

Top Stories from™

These were the most-clicked stories since the last issue of AGRR™ magazine. If you’d like to stay up to date on all the AGRR industry news, sign up for AGRR™ magazine’s free business-day e-newsletter at™.

1 Safelite Buys the Assets of Lee & Cates Auto Glass

The auto glass division of the 94-year old Lee & Cates Glass has been sold to Safelite Auto Glass. The third generation family-owned business is based in Jacksonville, Fla., and has ten locations.

Visit and enter “Lee & Cates Glass assets” into the News Archive Search box on the right hand side of the page.

2 Calibration Service Launched by Pilkington

NSG Group’s Pilkington North America Aftermarket Glass Replacement business unit recently announced the launch of The Calibration People™. It’s a new service that is designed to provide additional access to remote and local calibration and for auto glass installers. (See page 44 for more info).

Visit and enter “The Calibration People” into the Search box.

3 Class Action Suits Hits Kia Over Alleged Defective  Windshields

Yandery Sanchez has become the lead plaintiff in a class action complaint, filed in Central California, against Kia Motors America Inc. Sanchez alleges Kia is responsible for knowingly selling defective windshields. Sanchez states the allegedly defective windshields crack, chip and/or fracture spontaneously.

Visit and enter “Yandery Sanchez” into the Search box.

4 Incorrect Glass Parts Plague the Industry

The rate at which glass shops are receiving wrong glass parts seems to be on the rise, an AGRR magazine survey shows. But before you start accusing the manufacturers and distributors, there is a whole host of blame to go around—including consumers (who have no idea if they have a lane departure system in their vehicle, for example). As a result, sometimes the wrong glass part is ordered, causing delays and frustrations.

Visit and enter “Wrong glass parts” into the News Archive Search box on the right hand side of the page.

5 Former TruRoad Exec Forms Collision Repair Company

Rich Harrison has a new job. The co-founder and senior manager of TruRoad, and prior to that COO for Safelite, has announced the formation of CollisionRight, a regional multi-shop operator of auto body services in the Central United States. Harrison will serve as CEO. The Dallas private equity firm of CenterOak Partners has provided funding. TruRoad was owned by CenterOak until it was sold to Safelite in August 2019.

Visit and enter “Harrison new job” into the Search box.

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