AGRReports Mar/Apr 2020

Top Stories from

These were the most-read stories on since the last issue of AGRR™ magazine. If you’d like to stay cur-rent on all the auto glass industry news, sign up for AGRR maga-zine’s free business-day e-newsletter at™.

1Safelite Announces Layoffs and Other Measures in Response to COVID-19

Safelite president and CEO Tom Feeney announced major company changes, due to the effects of COVID-19 on the auto glass industry. According to Feeney, the company has experienced unprecedented change brought on by unimaginable circumstances.
Visit and enter “Safelite COVID-19” into the News Archive Search box on the right hand side of the page.

2Safelite Solutions Stops Contact Center Operations for SGC Network

Safelite Solutions (Safelite) has announced it will cease contact center operations for SGC Network Shop Care and transition service needs to its digital channels, due to decreased volume, according to the company’s announcement. All calls will be directed to contact Safelite via email or through the new, enhanced online experience.
Visit and enter “Contact center operations” into the Search box.

3Clarifying Essential Employees and Effects on Industry Businesses

When California announced that the state, with the exception of “essential employees,” was on lockdown, many businesses, wanted to make sure that they fell into that essential category. Then Pennsylvania declared only “life-sustaining businesses” can stay open. Then New York ordered all non-essential workforce stay home. What all this does it all mean for auto glass businesses.
Visit and enter “Essential employees” into the Search

4Drunk Driver Kills Person Crossing the Street in Harlem

A drunk driver struck and killed a pedestrian in East Harlem, police told the New York Post. “The fatal crash happened when 23-year-old Farkell Hopkins slammed his Safe-lite auto windshield repair truck into the man, who was crossing E. 125th Street near Madison Avenue mid-block, according to police,” said the New York Post article. “The Queens man faces charges of vehicular man-slaughter and driving while intoxicat-ed, according to cops.”
Visit and enter “Drunk driver” into the News Archive Search box on the right hand side of the page.

5Tornado Impacts Carlex Auto Glass Plant

The Nashville auto glass industry is still feeling the impact of the tornado that swept through Nashville, Tenn. The city as a whole has been left with scattered debris, down power lines, in addition to sev-eral injuries and fatalities, according to local news outlets.
Visit and enter “Carlex tornado” into the Search box.

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